Whether you're curious about ingredients, delivery times, or return policies, you'll find all the answers right here! If you need further assistance, our team is always here to help.
Products
Shipping And Delivery
Return & Exchange
Order And Payments
Others
What Types Of Skincare Products Do You Offer?
We offer a wide range of skincare essentials, including natural creams, facewash, skin serums, scrubs, gels, and face packs to keep your skin nourished, hydrated, and glowing.
Do You Have Hair Care Products For All Hair Types?
Yes, our hair care range includes shampoos, conditioners, serums, masks, and more, designed for all hair types and concerns like frizz control, hair fall, and deep nourishment.
What Makes Your Soaps And Bath Products Special?
Our soaps, bath salts, and body washes are made from natural ingredients and essential oils, ensuring a luxurious and gentle cleansing experience that hydrates and nourishes your skin.
Are Your Products 100% Natural And Cruelty-Free?
Absolutely! We use natural ingredients and eco-friendly methods to make our products. You can proudly say that you use Sage & Herbs as we do not test our products on animals, making them a sustainable choice for a healthier lifestyle.
Do You Offer Organic Wellness Products?
Yes, our Organic Wellness range includes everything from essential oils to organic teas, honey, and wellness candies, all made with natural, organic ingredients to support a healthy lifestyle.
When Will My Order Be Shipped?
All standard orders are shipped the next business day after placing your order. For customised orders, please allow 3-4 days for preparation before shipping.
How Long Will It Take For My Order To Arrive?
Once shipped, your order will typically arrive within 4-5 business days. This applies to both standard and customised orders.
How Can I Track My Order?
Once your order is shipped, you'll receive an order number in your email to help you track your delivery status in real-time.
Are There Any Additional Shipping Charges?
Any applicable shipping costs will be calculated and displayed at checkout, so you’ll know exactly what to pay before completing your order.
What If I Have Questions About My Shipment?
If you need assistance or have any questions about your order, feel free to contact our customer service team at sageandherbs2019@gmail.com—we’re here to help!
What Is Your Return Policy?
No product is eligible for return except the ones mentioned in the Return Policy. In case of a return, Items must be unused, in their original condition, and in the packaging you received them in to qualify for a return.
How Do I Initiate A Return?
Simply email our customer service team at sageandherbs2019@gmail.comto request a return authorisation (RA) number. Once you have it, securely pack your item, include the RA number, and send it back using a trackable shipping method.
Are There Any Items That Can’t Be Returned Or Exchanged?
Yes, customised hampers, discounted products and sale items cannot be returned or exchanged. Please check the product details before purchasing to confirm if your item is eligible.
How Long Does It Take To Process My Refund?
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed using your original payment method. Please note that shipping fees are non-refundable.
What If I Received A Damaged Or Defective Item?
If your product arrives damaged or defective, contact us immediately. We will work with you to replace the item or issue a refund, depending on the case.
What Payment Methods Do You Accept?
We accept all major credit and debit cards, digital wallets, and secure online payment gateways like PayPal and Stripe. You can also use net banking or UPI where available.
Can I Cancel Or Modify My Order After Placing It?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. If the order hasn’t been shipped yet, we’ll do our best to accommodate your request.
How Do I Know My Order Was Successful?
Once your order is confirmed, you’ll receive an email with your order details and payment confirmation. If you don’t see the email, check your spam folder or contact us at sageandherbs2019@gmail.com
Can I Track My Order After It’s Placed?
Yes, once your order is shipped, you’ll receive an email with an order tracking number, allowing you to monitor your order’s status until it arrives at your door.
What Happens If My Payment Fails?
If your payment fails, double-check your card details or payment method and try again. If the issue persists, contact your bank or our customer support for assistanc
Will I Be Charged Tax On My Order?
Yes, applicable taxes will be calculated at checkout based on your location and will be included in the final order amount.
Can I Apply Multiple Discount Codes To My Order?
No, only one discount code can be applied per order. Make sure to choose the offer that provides the best value for you.
Is It Safe To Pay Online?
Yes, we use secure encryption technology to ensure all your payment details are protected. Your payment information is never stored on our servers.
Do You Offer Discounts Or Promotions?
Yes, we frequently offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
How Do I Contact Customer Support?
If you have any questions or need assistance, you can reach us via email at sageandherbs2019@gmail.com or through our contact form on the website.
